Road Scholar Transport is committed to ensuring customer satisfaction while meeting all customer and applicable legal, statutory and regulatory requirements. This is accomplished by ensuring that quality processes are not only effectively implemented but are also continually improved upon in order to meet the ever-changing needs of our customers.

Top Management is committed to lead the organization using key Quality Management Principles:

  • Customer Focus
  • Leadership
  • Involvement of People
  • Process Approach
  • Continuous Improvement
  • Factual Approach to Decision-making

Our Quality Manual and Quality Procedures define the policies and procedures used to ensure that services meet and exceed customer requirements. Due to the sensitive and proprietary nature of handling high-value targeted freight, only the topics are shown. Any customer or potential customer may request a full review of the quality documentation details by contacting CustomerService@RoadScholar.com Executive Director.