Road Scholar Transport is committed to ensuring customer satisfaction while meeting all customer and applicable legal, statutory and regulatory requirements. This is accomplished by ensuring that the quality processes are implemented, effective and continually improving to meet the ever changing needs of our customers.
Top Management is committed to lead the organization using key Quality Management Principles:
Involvement of People
Factual Approach to Decision-making
Our Quality Manual and Quality Procedures (Table of Contents below) defines the policies and procedures used to ensure services meet and exceed customer requirements. Due to the sensitive and proprietary nature of handling high value targeted freight – only the topics are shown. Any customer or potential customer may request a full review of the quality documentation details by contacting Jim Zielinski, Executive Director.